Our Approach to Customer Harassment
Pro.D LLC (hereinafter 'the Company') establishes and publishes the following approach to customer harassment (kasu-hara) in order to protect a safe working environment for our staff. (Note: This is sample text and will be replaced before launch.)
1. Definition of Customer Harassment
Customer harassment refers to demands or behavior by customers that, in terms of content or methods, are socially inappropriate and harm the working environment of our staff. The following behaviors are examples:
- Abusive language, insults, or defamation
- Prolonged detainment or persistent repetitive demands
- Excessive demands for apology (e.g., demanding staff kneel)
- Defamatory posts on social media or review sites (including false claims)
- Threats or intimidation
- Discriminatory remarks
2. Our Policy
The Company places the dignity and safety of our staff as the top priority and will respond firmly to customer harassment.
- If customer harassment is identified, we may suspend the interaction.
- In severe cases, we will take legal action in cooperation with attorneys and police.
- Customers who engage in harassment may have their service access suspended or membership revoked.
3. Request to Customers
The Company sincerely accepts legitimate feedback and requests from customers and uses them to improve our service. We kindly ask for respectful dialogue with our staff.
4. Employee Support
The Company provides appropriate support to staff who have experienced customer harassment. Please do not bear it alone — consult with your supervisor or the designated contact.
5. Policy Review
The Company will periodically review this policy and revise it as necessary.